UK Fish Node VPS
Resolved
May 05 at 07:39pm EDT
We were able to bring the node back online remotely and all VPS servers are now back online for Fish Node.
Please open a ticket to claim your compensation else they will be available to you next billing cycle.
Thanks your patience!
Affected services
LON-4-01
Updated
May 05 at 06:46pm EDT
Presently, a remote control has been connected to the server, but there's no video output, and we're unable to access the BIOS for booting.
Our technician is scheduled to arrive tomorrow, approximately six hours from now in UK time.
If you have a backup of your VPS, kindly submit a ticket, and we'll provide you with a temporary VPS until yours is operational again.
We regret any inconvenience caused.
Affected services
LON-4-01
Updated
May 05 at 04:12pm EDT
We are relying on the datacenter remote hand staff and they are super slow during weekend. We apologize for the extended outage.
We will be providing compensation.
Affected services
LON-4-01
Updated
May 05 at 01:58pm EDT
We have remote hands working on the Node to determine the cause why it's offline.
Affected services
LON-4-01
Updated
May 05 at 12:49pm EDT
We are checking the status on the current outage and will provide more details as we have them.
Affected services
LON-4-01
Created
May 05 at 12:47pm EDT
Fish Node went down.
Affected services
LON-4-01