Previous incidents

LON-5-01 recovered.

CosmicGuard rerouted around the NTT outage to minimize impact for our customers.

CosmicGuard is currently in the process of transitioning away from their Dallas data center. Unfortunately, a data center technician prematurely unplugged a patch panel that was not scheduled for disconnection until later tonight, resulting in an outage.

We sincerely apologize for any inconvenience this may have caused.

The Ethernet cable has been replaced, and the server is back online. However, the remote hands connected the cable to the wrong port. We’ll switch it back tomorrow after peak hours.

Please expect maintenance on this node tomorrow around 1 PM EST when our on-site team arrives.

Server is back online, there is a faulty cable that needs to be replaced.

We will replace it on Monday with our on site tech. For now, we will leave it alone but we will keep an eye on it and on stand by in case we need to replace it before then.

• We scheduled internal maintenance from 5:00 AM to 6:00 AM CT to deploy a core mitigation update to our global network.
• As part of our standard process, we apply configuration changes and core updates during off-peak hours on weekdays to minimize risk, and we typically do not expect any customer impact.

Incident Timeline

• 5:00 AM CT: The mitigation update was deployed to AMS as part of a staged rollout. As a result, AMS began sending synchronization pulses to other edge PoPs. T...

Cable is now fixed and server is back online.

We have tested the server, and it is functioning as expected.

We will begin the migration back to the original server on 9/12/2024 at 11:30 AM EST.

A maintenance notice will be posted for the migration.

This issue is now resolved.

All VPS are now back online.

All VPS servers are now coming back online.

Thanks to everyone for your patience.

Smooth sailings from now on and we are taking steps to ensure that this never happens again.

If you have any issues at all, open a ticket and let us know.