Previous incidents

May 2024
May 16, 2024
2 incidents

DAL-5-01 Frog Node | TX went down

Downtime

Updated May 17 at 05:40pm EDT

We have now migrated all customers who had open tickets with us. We will now proceed with migrating the remaining VPS servers on this node.

11 previous updates

Ashburn, VA - Emergency Network Maintenance

Maintenance

Resolved May 16 at 07:57pm EDT

This is now completed.

2 previous updates

May 15, 2024
1 incident

Amsterdam, NL Scheduled Maintenance

Maintenance

Resolved May 15 at 11:00pm EDT

Cosmic Guard:

We will be performing software upgrades on our routing infrastructure in Amsterdam which will require a hard reboot. Expected downtime is 15 minutes. This may be felt in neighboring PoPs as we re-route traffic between PoPs.

May 14, 2024
2 incidents

Frog Node went offline.

Downtime

Resolved May 14 at 07:44pm EDT

Node is back online.

6 previous updates

Dallas VPS Node Restart

Maintenance

Resolved May 14 at 01:41pm EDT

This is now completed. If your VPS is offline, log into your VPS dashboard and turn it on.

1 previous update

May 09, 2024
1 incident

Dallas New Rack Maintenance Phase 2

Maintenance

Resolved May 09 at 02:47pm EDT

We already have moved all the servers over to the new rack and servers are back online.

We are going to do one final restart to each server to update the IPMI for your power commands.

1 previous update

May 08, 2024
1 incident

Network Blink due to ISP

Downtime

Resolved May 08 at 11:53pm EDT

There was a network blink due to an ISP issue in Australia, this is now resolved.

Stingray Node, Owl Node , Kangaroo Node, and 1 other resource recovered.

2 previous updates

May 06, 2024
1 incident

Virginia Node Merge VPS Servers

Maintenance

Resolved May 06 at 02:30pm EDT

We will be initiating migrations for several DDR5 VPS servers located on the following nodes:

  • Bison
  • Pig
  • Earl
  • Racoon
  • Alligator

During this process, your VPS servers will simply lose internet.

Important: Do not restart your VPS server if you want to avoid un-saved work on it.

May 05, 2024
1 incident

UK Fish Node VPS

Downtime

Resolved May 05 at 07:39pm EDT

We were able to bring the node back online remotely and all VPS servers are now back online for Fish Node.

Please open a ticket to claim your compensation else they will be available to you next billing cycle.

Thanks your patience!

5 previous updates

May 02, 2024
1 incident

Dallas New Rack Maintenance Phase 1

Maintenance

Resolved May 02 at 01:05pm EDT

We are halfway done with the transfer.

1 previous update

April 2024
Apr 30, 2024
1 incident

Frog Node | NIC Card Damaged

Downtime

Resolved Apr 30 at 07:55pm EDT

NIC has been replaced. All VPS servers are now back online. If you turn off your server, you need to boot it via your VPS dashboard.

1 previous update

Apr 29, 2024
1 incident

Australia Network Maintenance

Maintenance

Resolved Apr 29 at 04:00pm EDT

We are scheduling an urgent network maintenance to resolve some critical issues in our core networking infrastructure. We apologize for the short notice.

Apr 26, 2024
1 incident

Scheduled DDoS Maintenance

Maintenance

Resolved Apr 26 at 12:00am EDT

We'll be performing upgrades to our DDoS mitigation platform.

We're not expecting this to impact user traffic. But we do recommend making your players aware of this window.

March 2024
No incidents reported